Privacy Policy

Last updated: 15 October 2026

1. Who we are

My Online Lawyer is a trading name of MyOnlineLawyer Limited, a company registered in England and Wales (company number 12856399). Our registered office is Suite 1, 5 The Parade, Monarch Way, Ilford IG2 7HT. We are registered with the Information Commissioner’s Office (ICO) under number ZB070127.

We are the data controller for the personal data described in this policy. This policy explains what we collect when you use myonlinelawyer.co.uk (the “Website”) or contact us, why we use it, who we share it with and what your rights are.

We are an introducer, not a law firm. We connect you with SRA-regulated solicitors, who give the legal advice. When you instruct a solicitor firm, that firm becomes the controller of the information it holds about you, and its own privacy notice applies.

2. Information we collect

a. Information you give us

• Your name, email address and phone number
• The service you need and any details you add when you book a consultation, ask for a callback, use live chat, message us on WhatsApp, email or phone us

b. Information we receive from brokers and other introducers

If a mortgage broker or other professional refers you to us, they send us your name, contact details and the service you need, usually with their own details and notes about your case. On our referral form the broker confirms that you have agreed to be contacted by us about independent legal advice.

c. Information collected automatically

• Your IP address, browser, device and operating system
• The pages you visit, how you got to the Website and what you click on

We collect this with cookies and similar technologies. See section 7.

3. How we use your information, and our lawful basis

• To arrange your free consultation and connect you with a solicitor. This includes passing your details to the solicitor firm. Lawful basis: taking steps at your request before entering into a contract.
• To deal with broker referrals. Lawful basis: our legitimate interests in arranging the advice your broker has asked us to arrange for you.
• To answer your questions by phone, email, live chat or WhatsApp, and to call you back if you ask us to. Lawful basis: our legitimate interests in responding to you.
• To deal with complaints and keep records. Lawful basis: our legitimate interests, and legal obligations.
• To understand how the Website is used and improve it. Lawful basis: your consent (analytics cookies).
• To measure and show our adverts on Google and on Facebook and Instagram. Lawful basis: your consent (advertising cookies).
• To comply with the law, for example if a regulator or court asks us for information. Lawful basis: legal obligation.

We do not use your information to make decisions about you by automated means.

4. Who we share your information with

We do not sell your personal information. We share it only with:

• The SRA-regulated solicitor firm that gives your consultation and advice
• The broker or introducer who referred you, if there is one: we update them on your appointment if they ask, and we may copy them into our emails about it
• Our suppliers, who handle data for us under contract:
  • Website hosting and security: GoDaddy and Cloudflare
  • Email and calendar: Zoho
  • Live chat: Tawk.to
  • Messaging: WhatsApp (Meta), if you message us on WhatsApp. Messages are end-to-end encrypted; WhatsApp’s own privacy policy also applies to your use of WhatsApp.
  • Analytics: Google Analytics and Microsoft Clarity (with your consent)
  • Advertising: Google Ads and Meta (with your consent)
• Regulators, the police or courts, if the law requires it or to protect our legal rights

5. International transfers

Some of our suppliers store or access data outside the UK, for example in the European Economic Area or the United States. When they do, the transfer is protected by UK adequacy regulations or by the safeguards the law requires, such as the UK International Data Transfer Agreement.

6. How long we keep your information

• Booking, callback and referral details, and our emails, chats and WhatsApp messages with you: 2 years after our last contact with you
• Complaint records: 6 years after the complaint is closed
• Analytics data: up to 14 months

The solicitor firm keeps its own client file for as long as its rules require.

7. Cookies

Cookies are small files stored on your device. We use:

• Essential cookies, which keep the Website secure and working, for example the booking form. These do not need your consent.
• Live chat: Tawk.to sets cookies so that a chat continues as you move between pages.
• Analytics cookies: Google Analytics and Microsoft Clarity show us how people use the Website. Clarity records how visitors move around and click on pages, but it does not record what you type into forms.
• Advertising cookies: Google Ads and the Meta Pixel tell us which adverts lead to bookings and let us show our adverts to people who have visited the Website. Our own cookie, molsrc, records which advert or website brought you to us (for example, an advert’s click reference), so we can see which adverts lead to bookings. It lasts 90 days and does not contain your name or contact details.

We set analytics and advertising cookies only if you accept them in our cookie banner. You can change your choice at any time with the “Cookie settings” link at the bottom of every page.

8. Your rights

You have the right to:

• Ask for a copy of your personal data
• Have inaccurate or incomplete data corrected
• Have your data deleted
• Restrict or object to how we use your data
• Receive your data in a portable format
• Withdraw your consent at any time, where we rely on consent

To use any of these rights, email ask@myonlinelawyer.co.uk. We will reply within one month.

9. Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. No method of sending data over the internet is completely secure.

10. Other websites

The Website links to other websites, such as lenders’ sites. We are not responsible for their content or how they handle your data.

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it last changed.

12. Contact us or complain

If you have a question about this policy or how we handle your data, email ask@myonlinelawyer.co.uk.

You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113. We would appreciate the chance to put things right first.